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Marketing insights from one of Australia's leading Professional Services Marketing Specialists, Rebecca Wilson, Stretch Marketing's Principal Marketing and Business Development Consultant.

Category Archives: Professional Services Marketing

Changing with the times… Making your business more marketable

Whether you are a business owner or a senior staff member, we’re doing things faster smarter and more interactively than ever before in 2011. But does it really matter whether you are keeping up with industry and technology in your professional services business? Will changing things up a bit make you more marketable?
Also posted in Business Development, Marketing | 2 Comments

A Celebration for Every Customer

... I walked into a store today, crammed with people.... The vibe was hot, full of folks lusting after technology, gathering trying and buying new tools and toys. But there was one thing that stopped me in my tracks. Mid way through my purchase process, which was fairly un-exciting, everyone stopped what they were doing all over the store, literally hundreds of people, and started applauding with vigour. The whole store erupted into cheers... Find out why, and read three important tips for how you can create a similar vibe for your business here....
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Are You Reliable?

As a professional service provider your customers rely on you to provide a good service, anything less is a deficit to you, your personal and business brand and your team. Whether you design buildings, manage finances, write contracts or build websites, they choose you to be there and complete their valued task. They have placed significance on your service and chosen to stake their own achievement on your ability to deliver it. Have you stopped to consider how important being reliable is?
Also posted in Business Development, Client Relationships, Marketing, Uncategorized | Leave a comment

After the Floods: 5 tips to keep your business ticking

January 12th changed the drivers for many businesses in SEQ, and turned customer buying behavior unexpectedly on its head. In this process, many businesses have or will be caught out, and in effect become victims of the flood, without ever being water-damaged. So how can you maximise your business’s opportunity and keep things ticking through the coming weeks and months? We share our five top tips.
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Rebuilding our Businesses; Rebuilding Queensland

While our state grapples with the enormous amount of damage done to homes, lives and infrastructure, our business owners are left to puzzle their way through the coming weeks, trying to get their operations that may or may not have been flooded back on track and understand the massive shift in economic activity that the catastrophic Queensland floods will have on their companies and their clients.
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Post GFC-Tip 5 – Communicate more effectively.

Every professional service firm needs to consider their communications objectives, and build a program of communications that reaches out to their target audience. Consider mixing personal, scheduled communications with less personal, but still engaging mediums like blogging, email newsletters, events, direct mail and even stunts that position your business appropriately. Have fun with it... read more
Also posted in Business Development, Sales | Tagged , , , , , , , | 1 Comment

Post-GFC Tip 4 – Create “Greater Value” for Your Clients

In the highly competitive world that is emerging in the ashes of the GFC, some of the best services businesses are standing out from the crowd by taking their solid understanding of their target clients and building “service efficiencies”. So today's business development exercise is to consider how future proof your professional service is? Can it you extract key processes and practices and systematise them to offer greater value to your clients?
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Post-GFC Tip 3 – Build an A-Grade Team

Professional Services isn’t a game of tennis. It is not a one-on-one sport. The best professional services businesses are like A grade football teams. Well trained, with people in complimentary defensive and attacking positions and everyone watching the ball.
Also posted in Business Development, Client Relationships | Tagged , , , , , , , | 1 Comment

Post-GFC Tip 2 – “Right Size” your business’ efficiency

Decide at what scale your business is most efficient and effective, and build your staffing, cost structure, cost of sale and desired profitability around achieving this. Invest in the things that matter... read more
Also posted in Business Development, Marketing, Uncategorized | Tagged , , , , , | Leave a comment

Post-GFC Tip 1 – Consider the markets you want to “own”.

As a services business, you simply can’t be “everything to anyone” or you will be nothing to nobody! So start by taking a long, hard look at your client base and the targets you have been chasing, and decide if they are the most appropriate, profitable, rewarding clients for your firm in coming months and years.
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  • Rebecca Wilson

    My tale is an unusual tale of a Marketer, who has worked in many businesses across many industries at all levels (marketing management, implementation & operations).

    I have seen how the small picture (customer experiences), meets the big picture (marketing strategy), and understand how to use all tools in the marketing kitbag (both traditional and technological) to ensure that your business grows solid ROI through the most effective marketing possible.

    Founder and MD of growing Professional Services Marketing firm, Stretch Marketing,I keep myself on the cutting edge of business trends, digesting technology changes, Internet forces, industry challenges and business opportunities on a daily basis. Myself, and the Stretch Marketing team learn constantly so you can access smart marketing and communications thinking locally, and nationally, whenever you need it.

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